TERMS & CONDITIONS

Our trading address is: 27 Dutton Street, London, SE10 8TB.

Please note, we advise all customers in email correspondence to read the below terms and conditions prior to placing an order with The Pattern Boutique. Once an order is placed, you have signified your acceptance to be bound by the latest terms and conditions.

The Pattern Boutique reserves the right to change these terms and conditions at any time. Any such changes will take effect when posted on the website and it is your responsibility to read the terms and conditions on each occasion you use this website and your continued use of the website shall signify your acceptance to be bound by the latest terms and conditions.

All orders that you place with The Pattern Boutique will be subject to acceptance in accordance with these terms and conditions.

Cancelling an order:
Should you decide to cancel an order once design work has been undertaken and design proofs exchanged, a 50% refund will be issued. No refunds are possible once items have been sent to print.

Proof approval:
Design proofs are sent via email, using the wording and layout agreed in your order. Please note that you are responsible for checking layout, wording, spelling and grammar. If designs are approved and signed off with typos or errors and subsequently printed, The Pattern Boutique takes no responsibility. If replacements are required, they will be charged for in full.

Design and proofing is timely and as such is factored into our pricing, we provide 2 free rounds of proof revisions, before a charge of £15 per proof is incurred.

The Pattern Boutique will always print as per the proof that is approved, unless The Pattern Boutique deviates from the approved proof, a refund or reprint will not be offered.

Colour:
The images displayed on the website and electronic proofs may vary from the colours on the product, due to differences in screen colour and print colour. We therefore advise you to check a printed sample before ordering to check you are completely happy with the colours (all sample costs are deducted from final order). All illustrations used on the website are an approximation and therefore are not binding. They are intended to represent the size, colour and type of goods described.

Because of printing methods, stationery produced in two print runs may not match exactly. We do however use the most accurate printing available to ensure that any changes are kept to a minimum. If orders are placed in stages we cannot guarantee continuity of design and discontinued materials.

Samples:
Samples are sent as a means for the customer to see the quality of the products we offer only. Due to all the variables in design and print, we cannot guarantee that your order will replicate a sample previously received. We are also dependent on suppliers whose product lines can vary. 100% recycled materials will always have some degree of variation in production runs.

Timescales:
Once we have received your order information and payment in full, we aim to get your design proofs to you within three working days. Once approved, your finished stationery will be delivered within 5-10 working days. Every effort is made to get orders processed and sent as quickly as possible. Unfortunately, these timings may change due to circumstances beyond our control, but we will always keep you updated on your order.

Payment and pricing:
We require full payment for your stationery in advance. Your stationery will not be printed until full payment is received and cleared through the banking system. It is possible to pay a 50% deposit and 50% balance but please note that full payment must be received before your wedding stationery is sent to print.

Our prices are subject to change without prior notice. Any price increase will not affect any confirmed orders or quotes sent out 30 days prior to the price change.

International Delivery:
We are not responsible for delays caused by the carrier. Customs Fees / Import Duties are not a part of our shipping fees. Please note that any international delivery may exceed expected delivery time.

Copyright:
All stationery, artwork and designs are the copyright of The Pattern Boutique and any use or reproduction without prior consent is strictly forbidden.

The client is responsible for obtaining permission for printed reproduction of any photographs, hymns, poems or readings. The Pattern Boutique does not accept any responsibility for obtaining copyright permission.

We reserve the right to use any stationery we create to promote our products and services. This also applies to our bespoke designs although these will not be added to the main collection for the first six months unless it is agreed with the customer.

Data Protection:
Any information given during the course of enquiring and ordering may be used to assist with our administration process and for future marketing. The Pattern Boutique will not share any information supplied by clients with a third party. All data is collected lawfully and in accordance with the Data Protection Act 1998.

The Pattern Boutique has tried to ensure that information provided through this website is accurate, however it accepts no liability for any inaccuracies, errors or omissions in the site through technical or other reasons.

The Pattern Boutique will endeavour to supply the client as agreed but cannot be held liable for situations beyond it's control, for example, discontinued materials and postal disputes, Act of God, War, Strike, Lockout, Labour Dispute, Fire, Flood, Drought or other causes beyond the control of The Pattern Boutique.

We reserve the right at any time and without prior notice to make changes and corrections to the material on the site.

If you have any queries about these terms and conditions please do not hesitate to contact us.